Patient Safety Culture in the Emergency Center at the University Clinical Center of Kosovo and the COVID-19 Pandemic

BACKGROUND: Despite the developments in Kosovo’s healthcare, there are still many challenges that hamper delivery of proper health-care service. This was especially highlighted during coronavirus disease 2019 (COVID-19) pandemic. AIM: study aims to elucidate factors impede health service as well reduce preventable medical errors by focusing on safety a fundamental principle patient care and key component services quality management. The main goal is improve overall approach improving workers performance redesigning systems, with reducing risk not only normal working environment but also new unusual situations such COVID-19 METHODS: In this cross-sectional study, data were collected analyzed. Two questionnaires compiled for research: one address patients who sought at Emergency Center; second questionnaire designed Center personnel identify relationships between workers, managerial staff, problems reporting errors, similar. Moreover, relevant publications impact pandemic provision compared. Statistical analysis done IBM SPSS® version 25. CONCLUSION: There need Patient Safety Culture University Clinical Kosovo. By reorganizing hours Center, would be reduced. Raising capacities primary level load from interventions, which can handled without problem lower levels. Continuous professional trainings, trainings focused stress management, under time pressure, providers significantly Center.